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Chicago Orders Delay

Sasha here. - Co-founder of GummyGrins

We are truly apologetic and deeply regret the situation we have put you in. 

We understand that your order has been stuck in USPS Chicago for a long time and after personally monitoring your package, it confirms that there will be a delay.

There has been a huge shortage of manpower due to the pandemic and for some reason, workers are still being laid off which makes no sense. We are extremely furious towards USPS Chicago and have been constantly working on getting your package out to you.

All mails and packages that have landed in USPS Chicago are facing the same problem:

https://news.wttw.com/2021/03/01/chicago-mail-delays-creating-unbearable-burden-residents

https://chicago.cbslocal.com/2021/02/26/united-states-postal-service-chicago-lack-of-work-mail-delays/

I know it can be very frustrating not to be able to receive your package on time, but I can assure you that it will arrive eventually. Therefore, if the tracking doesn’t change by the end of June, we will provide you with a 100% refund and you can keep the swim trainer as a Gift of Apology.

Our team has been working tirelessly to ensure that we get your package out as soon as possible. We will never stop monitoring and pushing USPS till you receive it. In the meantime, we hope to seek your understanding and patience.

Once again, the whole GummyGrins Team and I would like to sincerely apologize for this delay. Please do reach out to us if you have any questions and we will do our very best to resolve them!

UPDATE: Some orders have already started to move. We would continue to update you once we have any news.

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