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FAQ

Shipping • Returns  Contact Us

Unsure of the sizes

They are true to size and to ensure they have more room to grow, we recommend picking the range that gives your child the most room for growth or simply contact us for us to help you. 

Order cancellation

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment partner you will need to go through our return process.

Return or exchange an item - Our Guarantee.

Our return policy lasts 30 days beginning only when our package is delivered to your address. We will accept any returns for all undamaged items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases.

We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at help@gummygrins.com and we will respond within 24 hours to assist with the process.

Broken, faulty or damaged item

We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item please contact us and send us an image/video of the defect within the first 7 days of receiving that item and we'll work it out with you.

Where do you ship from?

We have three different fulfillment centers in the United States, Canada, and China. After your order is complete, it takes us 1-3 business days to process your order and get it ready for the shipping center. If there is a lack of inventory from your nearest location, we will ship your order form our main fulfillment center in China where we stock a large quantity and style of the products. 

We use SFexpress, China Post, USPS, UPS, Fedex or DHL to ship our order based on your location and available inventory. Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go. 

Accepted Payments

We accept all Payments by Visa, MasterCard, and American Express. We now accept PayPal payments.

STILL NEED ASSISTANCE?
CONTACT US AT SUPPORT@GUMMYGRINS.COM

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