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Return & Refund

Return Policy

GummyGrins© guarantees to refund any item purchased on our website If you are not happy and wish to return an item, please contact us within 30 days from receiving your order and provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Returned items must be in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.

Customer is responsible for return shipping fees. All merchandise must be unworn and in the same condition they were received. Products must be returned in the original box and/or packaging.

Order cancellation

We understand that sometimes plans may change and orders may need to be canceled. On our part, we will try to accommodate your requests as best as we can. Therefore, we allow any cancellation to be done within 12 hours after purchase before we start processing the order.

Refund Policy

Once we receive your return parcel, it will be inspected and if everything is good, it will be processed within 3 business days (excluding weekends and public holidays) and we will email you to let you know this has been refunded. The funds will go back to your original payment method. It typically takes 5-10 working days (excluding weekends and public holidays), depending on your bank/card issuer.

We will refund you the item price after we have received your package and inspected it. Please note that customer would be responsible for all shipping fees incurred.

Exchanges (if applicable)

We typically only replace items if they are defective or damaged, but we know stuff happens. If you need to exchange an item, please email us at support@gummygrins.com so we can help you out.

ATTENTION: It's been brought to our attention that some of our shipping partners were completely overwhelmed in the past months due to the global situation. Do not worry. Our refund / return policy lasts 30 days AFTER DELIVERED DATE. Therefore, if 30 days has gone by since your order was received, we are can't issue a refund or exchange. 

 

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